x
E V E R G R E E N N E X U S

Your financial dreams are within reach. Every step you take today brings you closer to achieving them.

Search

Updates:

Get upto 4%* on our Savings Account Balances with Evergreen Nexus.

More Details

Dear Customer, We have launched Video KYC facility for New customer to open savings ac

Faq’s

Frequently Asked Questions

Find answers to all your queries about our service.

  • What is Evergreen Nexus?

    At Evergreen Nexus, we’ve created a new approach to online banking that doesn’t rely on fees~, gets you your paycheck up to 2 days early with direct deposit^ , and helps you grow your savings automatically. When you open a bank account through Evergreen Nexus, you get a Visa Debit Card® and a Checking Account that can be managed entirely from your smartphone, plus an optional Savings Account that helps you grow your savings automatically! The Evergreen Nexus mobile banking app is available on both Android and iOS. Evergreen Nexus is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A.; Members FDIC.

  • Can I send money to family/friends?

    You can use our Pay Anyone feature to send money to Evergreen Nexus members instantly, and free! To use the Pay Anyone feature, simply log into your Evergreen Nexus mobile app and select the ‘Move Money’ tab, then select ‘Pay Anyone’. You will then be prompted to enter in either the receiver’s name, phone number or email, or you can select them from your contacts.

  • Can I send paper checks?

    Although fewer checks are being written these days, we understand that some bills like rent, credit cards, student loans, and other payments sometimes require you to pay with a check. To assist our members in these situations, we offer the Evergreen Nexus Checkbook feature!

  • Can I deposit paper checks with Mobile Check Deposit?

    Evergreen Nexus will determine if you are eligible for the Mobile Check Deposit feature based on the history of any Evergreen Nexus-branded accounts you have, direct deposit history, and direct deposit amounts and other risk-based factors. For example, Evergreen Nexus currently offers mobile check deposit to members who receive a qualifying direct deposit of $1.00 or more. Mobile check depositing will be automatically enabled in your Evergreen Nexus app within a few days of receiving the deposit. You may receive access to Mobile Check Deposit based on other risk-based factors.

  • How do I contact Evergreen Nexus customer service?

    Our Member Services team is standing by to help you 24/7 with any issues or concerns. Head to our help page to learn how to contact our experts with any Evergreen Nexus questions.

  • What is your security policy?

    Our top priority is protecting our members. We use 128-bit AES encryption, access control, and security processes to ensure your money is always safe with Evergreen Nexus. If you notice an unauthorized transaction, you can disable transactions on your Evergreen Nexus card immediately in the settings section of the Evergreen Nexus app and website to prevent further unauthorized card transactions.

  • Are my deposits insured by the FDIC?

    Evergreen Nexus bank accounts are insured up to the standard maximum deposit insurance amount of $250,000 through our partners, The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

  • What is the rate of interest?

    Evergreen Nexus bank accounts are insured up to the standard maximum deposit insurance amount of $250,000 through our partners, The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

  • What do I do if I don't recognize a transaction in my Checking or Savings Account?

    If you do not recognize a transaction in your Checking Account or Credit Builder, we ask that you temporarily block your debit card and/or credit card:
    Contact us immediately in one of these ways: Call us at 1-844-244-6363 Use the Evergreen Nexus mobile app to contact our support team